- Interaction Design
- Visual Design
- Frontend Development
- Backend Development
Software to support collaborative decision making
FASresearch is a leading international analysis and consulting company for the application and further development of Network Sciences to solve strategic questions in a business context.
For over 25 years, FASresearch has helped global corporations, public institutions, and leading nonprofit foundations find robust answers and make resilient decisions with strategic network analysis and proprietary digital tools.
For this purpose, proven methods in the context of designing interactive group processes, among others, have been used for many years. These methods enable teams to make strategic decisions in short periods of time.
For the optimization and further development of the workshop software SituationR, FASresearch commissioned the dmcgroup as part of a partnership cooperation.
"The FASresearch Situation Room combines modern network analysis with scientific models in a unique way. This makes it very complex in terms of application but also in terms of programming requirements. I was particularly fascinated and taken with the way the dmcgroup team got into the whole logic of the tool and set up an agile development and improvement plan with us from the beginning by asking the right questions."Dr. Harald Katzmair, Ph.D.Director & Founder (CEO) | FASresearch
"As product owner of the Situation Room at FASresearch, it was essential for me to incorporate ongoing feedback from the field into further development and improvement. Thanks to the agile way of working of the dmcgroup team right from the start, we were thus able to constantly determine and implement new priorities depending on the situation."Valerie De Icco-Streibel, MA, BSc.Co-Managing Director & Procurator | FASresearch
"The tool has grown historically and was not intuitive enough for the end users and also for the moderators. dmcgroup's experience in user experience design put an end to that in one fell swoop."Mag. Christian GulasChief Science Officer (CSO) and Partner | FASresearch
Together with the company’s stakeholders, FASresearch’s experienced workshop facilitators help to perceive and interpret patterns and trends in business settings.
FASresearch’s workshops enable teams to quickly assess the situation in volatile situations – not least thanks to the web-based Situation Room process software “SituationR” for presence and remote workshops.
The optimization of this tool was the goal of the collaboration between FASresearch and dmcgroup.
Challenges before the redesign of the tool
- Historically grown tool with extensive code base
- Lack of flexibility to be able to map current needs in the tool
- No intuitive operation for participants (desktop use only)
- Lack of focus of the tool for facilitators in the workshop
- Display of irrelevant information for participants
Nach einer umfassenden gemeinsamen Evaluierungsphase entschied sich das Team von FASresearch und dmcgroup für die ganzheitliche Neuentwicklung einer Softwarelösung mit modernen Open-Source-Frameworks. This created the basis for a leaner and more maintainable, future-proof application.
In addition to the new technical start, a complete overhaul of the UI and interaction design was at the beginning of the project.
Our new development of the FASresearch Situation Room
- Planning of the agenda and preparation of the workshop by moderators
- Guidance through the workshop: presentation and instructions
- Decision-making by workshop participants in the evaluation process via smartphone
- Real-time feedback on workshop participation for facilitators
- Presentation of the results
This makes the web-based SituationR software a prime example of the implementation of an omnichannel user journey:The design of the user interface is optimized for different use cases and digital touchpoints.
Through the services of Microsoft Azure and GitHub, it is possible to deploy new versions automatically and quickly and ensure smooth operation.
- Collaborative – Designed for multiple presenters to work together.
- Focused – As few distractions as possible when conducting a workshop.
- Transparent – presenters always see exactly what participants are seeing at the moment
- Flexible – Easily and directly adapt content (even on an ongoing basis)
- Supportive – receive real-time information to interact with participants
- Focused – participants only see information relevant to them
- Intuitive – Votes run via touch interface on smartphone, therefore hardly any usage problems
- Simple – Clear, natural language questions that are as self-explanatory as possible, and “haptic” feedback.
- Robust – Possible sources of error are eliminated by the design
Successful model for agile collaboration
This allowed FASresearch to adjust the course of the work at any time and determine new priorities depending on the current situation – and to put finished software into operation at the end of each two-week sprint.
Thus, the software could be tested in productive use (almost) from day 1.
Ongoing feedback from the field for improvement
The basic design principles were confirmed by positive feedback from workshops. Feedback on optimization potential was immediately incorporated into the development process.
Thus, the software has been and will be continuously improved. The key performance indicators confirm the success:
- Positive feedback from facilitators from workshop practice
- Measurement of high interaction rates in the workshops
- Sharp decline in reconciliation problems
Iterative implementation in an integrated, multidisciplinary team
The success of the project is largely due to the chosen working method:
A project that creates meaning & is great fun for all involved.